SHIPPING AND DELIVER
Shipping & Delivery
SHIPPING AND DELIVERY
We ship around the world
FLAT RATE SHIPPING FEE OF R115 ANYWHERE IN SOUTH AFRICA.
(please note that this does not include our suspended file, christmas boxes and treasure trove boxes. shipping may vary on these products but you will be contacted after your order has been placed.)
Who do we ship with?
We ship with The Courier Guy and DHL.
They deliver between 8am and 5pm Monday-Friday.
How long will it take?
We manufacture all our products in house and hold stock of our standard range. So because everything is manufactured in house we have a 3-5 working day turnaround time. What does this mean? It means that your order is dispatched within 3-5 working days once payment is received and/or artwork approved. If we are in level 2-5 loadshedding over certain periods this could take up to 7 working days though. How long does courier take after your order has been dispatched? This is area dependent:
- JHB & Pretoria orders take approximately 1-2 working days.
- Other major cities take approximately 2-5 working days.
- Outlying areas take 5-7 working days
You will be notified when your order has been dispatched along with the courier company info and the tracking number of your parcel
Delivery times should be used as an estimated guide and begin from the date of dispatch. Kikki and Franki cannot be held responsible for any delays caused by the courier companies.
- Orders require a signature upon receipt so please ensure that someone will be there to sign for the package.
- We need a telephone number for all orders and cannot ship without one as the courier company will send you an OTP number via SMS in order to hand over the parcel.
- We are unable to redirect orders once items have been dispatched.
- Please be aware that the above delivery times do not take into account possible delays caused by payment authorisation, loadshedding, courier delays that may be caused from robberies and highjackings.
- ABSA-Sandton Business Banking | Branch Code: 632005 | Account Number: 4079664297 | Cheque Account