The more letters in the name the shorter the height and less letters in the name the taller the height. We will always send you artwork of your name in the colour and font you have chosen after payment is received so that you can check that you are 100% happy with everything before we manufacture. Artwork as well as one set of changes is included in the price, changes thereafter will be charged for accordingly. Once payment is received and artwork approved you will receive your order within 2-5 working days (area dependant).