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Product Information
All about our products
SPECS
- Wood
- 6mm vinyl coated, laser cut wood.
- Wood with Spacers:
- 6mm vinyl coated, laser cut wood with 12mm MDF spacers applied behind the wood.
PRODUCTION TIME
We custom make each and every one of our designs for you so that you get exactly what you want. Our production takes 7 working days. It is worth the wait.
RETURN POLICY
We do not accept any returns. Please read all our instructions and FAQ’s before making your purchase. If you have any further questions please do not hesitate to contact us. We are not held responsible for any damage during transportation.
FAQ
What are the wall decals made of?
Our decals are printed from EcoSol ink of the highest standard and cut from top quality gloss vinyl. There are NO unsightly transparent borders.
Will the decal stick to my surface?
Your surface must be smooth, clean, dry and dust free. The paint on your wall needs to be water based and not silicone or oil based. Make sure your paint is left to dry for at least 4 weeks before applying the vinyl decal. Our decals will stick to porcelain, mirror, glass, tiles, ceramic and plastic.
Can I reuse the wall decal?
It is not preferable to reuse wall decals. They stretch when you pull them off the wall and will never regain their shape.
How long will the wall decals last?
For as long as you want them to. If you take care of your wall decal they can stay on your surface forever.
Do I have to apply all my letters individually?
No, you most definitely do not have to, your decal will come with application tape on top of it and your wording will be lined up and spaced out already.
Why won’t my decal stick to my wall even though I have followed all the instructions?
Vinyl is heat sensitive. Your ideal temperature to apply decals is 23 degrees Celsius. Your walls expand and contract with the weather so if they are not applied in the ideal temperature you may have to keep pushing them down for a few weeks until they settle. Alternatively, heat the vinyl with a hairdryer whilst rubbing your hand over the application tape and pressing your vinyl down. If your application tape has already been peeled off, heat the vinyl and press it down with a towel.
DO NOT RUB THE VINYL ONCE THE TAPE HAS BEEN REMOVED.
Refunds & Exchanges
Refunds & Exchanges
Kikki and Franki understands that sometimes a product is not quite what you had in mind, and you may wish to have a refund or exchange.
We ask that you contact us within 7 days of receiving your order by emailing [email protected].
Please quote your order number which you will find on your order confirmation email and your full name. Please explain the reason why you want to send your item(s) back. If an item is faulty, please provide full details.
All items must be returned in the condition that you received it, with all tags still attached and box packaging included where applicable. The item must be unassembled and unused and in sell-able condition.
For all custom designed, and made to order products, we will go through an approval and revision round to ensure you are completely satisfied before going into production. Custom designed and made to order products therefore cannot be returned.
We do not offer refunds at all.
How to return your purchase
You as the customer are responsible for the payment of R115.00 postage/shipping for returns (round trip – outgoing and incoming) which will be invoiced to you and payment needs to be made before hand. Please read these instructions on how to return an item;
- Please pack the item include all packaging you received the item with (bubble wrap, carton, etc..)
- We will send our courier to collect the item from you on a date which is prior arranged and confirmed to be suitable for you.
You will receive an email confirming that we have received your return and that you have been credited.
Changes to delivery method and refunds
If a customer initially selects delivery (shipping) as the fulfilment method and subsequently requests to change to in-store collection (or self-collection) after payment has been processed, the company reserves the right to deduct an administrative and banking fee of R50 from any refund of the original delivery charges.
The refund of the delivery fee (less the R50 deduction) will be processed upon confirmation of the change to collection, provided the order has not yet been dispatched. Once the order has been dispatched, no changes to the delivery method or refunds will be permitted.
Late returns
A refund or exchange should be requested within seven days of receiving your order. You should then return your item(s) within 7 days of stating your intent.
Exchanges
If you would like to exchange for another product, we will issue you with a gift card for the value of the item(s) returned and you can place a new order. The cost of the returned item will be at the expense of you the customer.
Faulty goods
Goods are classified as faulty if they are received damaged.
Personally inspect packaging on delivery and note any damage on the receiving ticket before signing for it. If you have not opened the packages please write the words “unchecked” next to your name on the waybill.
Please report any shortages or damages within 24 hours from the time of receiving your merchandise in writing via e-mail. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion.
Please note that damaged items as a result of wear and tear are not considered to be faulty. Please contact us within 24 hours of receiving your order if your item has been delivered in a faulty state. Queries placed outside of this timeframe may not qualify for a refund. If we do receive notification within this time frame, we will process an exchange for any faulty item received.
Replacements can only be made once we have determined that there was a manufacturer defect or damage caused during transit.
PLEASE NOTE: Our Oak and Walnut are natural grained veneered woods. They naturally have grains and knots in them. Please keep in mind that this is real wood and patterns, grains and knots vary between sheets and products, this is not seen as a defect or as a damaged product. Exchanging standard made products will be at your own expense if you are not happy with the grain you have received but unfortunately, custom made items cannot be exchanged.
If you do receive a faulty item, we will arrange a pickup of this item free of charge and arrange for a replacement to be sent or and a voucher to be processed. If the pickup is agreed and you, the customer is not at the premises when the courier arrives, you will be charged a R80 unavailability charge as well as the price of the pick up: R115. Any future pick up’s will be at the customer’s cost.
Please note that colours may sometimes differ from screen to screen and from a desktop to a smart phone due to screen pixels and file formats. Our computer screens are calibrated to our machines. Kikki and Franki cannot be held responsible for any colour variations from screen to print. We will always make sure that they are printed to the colour represented on our screen. If you are unsure please drop us a mail before ordering.
All custom-made orders are made especially for you and are therefore final sales. We cannot accept returns, cancellations or exchanges on custom orders unless there is a manufacturer flaw.
Please feel free to contact us with any queries on [email protected]
Shipping & Delivery
We ship around the world
FLAT RATE SHIPPING FEE OF R120.00 ANYWHERE IN SOUTH AFRICA. (please note that this does not include our suspended file, christmas boxes and treasure trove boxes. shipping may vary on these products but you will be contacted after your order has been placed.)
Who do we ship with?
We ship with The Courier Guy and DHL.
They deliver between 8am and 5pm Monday-Friday.
How long does my order take?
Standard turnaround is 7 business days for personalisation, plus 2–5 days for delivery. Flat-rate shipping anywhere in South Africa is R120; express options are available at checkout for time-sensitive orders.
During peak season our working hours extend and turnaround can be up to 10 business days. Off-season orders are often quicker.
You will be notified when your order has been dispatched along with the courier company info and the tracking number of your parcel.
Delivery times should be used as an estimated guide and begin from the date of dispatch. Kikki and Franki cannot be held responsible for any delays caused by the courier companies.
Do you ship outside South Africa?
Yes, we ship internationally via DHL. Rates are calculated at checkout based on weight and destination.
We use trusted local courier facilities and you will receive a notification via email or SMS to confirm delivery and your parcel’s waybill number. Deliveries are generally made between 5pm and 7pm.
Important information
- Orders require a signature upon receipt so please ensure that someone will be there to sign for the package.
- We need a telephone number for all orders and cannot ship without one as the courier company will send you an OTP number via SMS in order to hand over the parcel.
- We are unable to redirect orders once items have been dispatched.
- Please be aware that the above delivery times do not take into account possible delays caused by payment authorisation, loadshedding, courier delays that may be caused from robberies and highjackings.
Banking details
- FNB Business Banking | Branch Code: 250655 | Account Number: 63156513301 | Cheque Account
Application Instructions
Peel and stick decals
- Make sure your surface is clean and dust-free.
- These decals will stick onto any smooth surface (walls, windows, mirrors, as long as it is smooth)
- Make sure the paint on your wall is water-based, your decals will not stick on any surface that is oil or silicone based.
- Your paint needs to be MATT water-based paint, or semi-sheen paint. No high sheen or enamel paint will work with our decals
- Wait at least four days after painting your wall before applying your decals.
- Your ideal temperature to apply decals is 23 degrees Celsius. Your walls expand and contract with the weather so if they are not applied in the ideal temperature you may have to keep pushing them down for a few weeks until they settle. If your edges begin lifting slightly, please hold a blow-dryer or heat gun around 20cm-30cm away from your decal and push it down gently. This will help the decal mould and makes it more flexible.
- Cut out your shapes before sticking them down and plan your layout on your wall by sticking them on with Prestik, painters tape or masking tape.
- Peel the backing paper off your decal so that the sticky side is exposed and stick it onto your wall. You can scrap it down with an applicator, or a credit card, ruler, or anything with a flat surface. Our decals are anti-scratch, so no need to worry about scratching them.
We use high-quality vinyl. Your decals will easily last you at least 5 years if you take good care of them.
Application tape decals
- Make sure your surface is clean and dust-free.
- These decals will stick onto any smooth surface (walls, windows, mirrors, as long as it is smooth)
- Make sure the paint on your wall is water-based, your decals will not stick on any surface that is oil or silicone based.
- Your paint needs to be MATT water-based paint, or semi-sheen paint. No high sheen or enamel paint will work with our decals
- Wait at least four days after painting your wall before applying your decals.
- Your ideal temperature to apply decals is 23 degrees Celsius. Your walls expand and contract with the weather so if they are not applied in the ideal temperature you may have to keep pushing them down for a few weeks until they settle. If your edges begin lifting slightly, please hold a blow-dryer or heat gun around 20cm-30cm away from your decal and push it down gently. This will help the decal mould and makes it more flexible.
- Cut out your shapes before sticking them down and plan your layout on your wall by sticking them on with Prestik, painters tape or masking tape.
- Peel the backing paper off of your decal so that the front is still attached to your application paper and the sticky side is exposed.
- Line up your decal from the top corners. Take an applicator or a credit card (anything with a flat, straight surface) and begin scraping down and outwards to rid of any air bubbles. Our decals are anti-scratch, so no need to worry about scratching them.
- Once your decal is stuck down, peel the application tape off parallel to your surface. If you pull the application tape off by pulling it towards you, you will end up pulling your decal off the wall.
We use high-quality vinyl. Your decals will easily last you at least 5 years if you take good care of them.
Coated wood application
- You can use a number of mediums to apply your wood to your surface. We highly suggest stronger mediums like Silicone or a glue gun for the larger, heavier items. HEAVY DUTY double-sided tape or HEAVY DUTY Velcro are perfect for the smaller pieces like your name plaques and signs.
- Make sure your surface is clean and dust free.
- Your surface does not have to be completely smooth.
- Plan your layout on your wall first.
- Apply your choice of sticking medium to the back of your wooden cut-out. And simply stick it. Make sure you apply enough medium.
- You can apply it to any surface (e.g.: Plastered wall, raw brick wall, window, mirror, a piece of furniture…)
Wallpaper
Your wallpaper will have a 2-3cm overlap on each panel. Your wallpaper panels won’t align “butt-to-butt”. The overlap method is a more effective way to apply wallpaper because of the expansion and contraction of the walls. The expansion and contraction of the walls is due to the change of temperature from season to season or temperature dropping during the evenings. Sometimes when it gets really hot and the wall expands, it tends to leave a millimeter or two between the panels if they are aligned “butt-to-butt”. This is unpleasant to the eye.
- Prepare the wall: The wall surface should be clean, dry, structurally sound and free of mildew, grease, water damage or other stains, and free of irregularities in order to achieve the best hanging performance and complete removal when redecorating.
- To apply on drywall. For best results, apply to a wall surface that has been painted with one coat of builder’s primer and one coat of paint (note: this is typical of new construction; a wall surface that has been painted with a single coat of primer or a coat of satin or gloss paint is acceptable). The wall surface should be clean, smooth, and free of debris or contaminants.
Follow these step-by-step instructions
- Your wallpaper panels will be numbered from left to right.
- Loosely roll the printed wallpaper with the printed side facing in.
- Work from the top left-hand corner of your wall when facing the wall.
- Place a level ruler on your wall vertically and draw a pencil line straight down the wall. This will ensure your panel is straight even if your wall isn’t 100% straight.
- Line your panel up on the pencil line and tape down with some painter’s tape or masking tape.
- Place the wallpaper 5-10cm over the top onto the roof in case the structure is slightly skew or off, this will allow leeway to line up all panels perfectly without a gap on the top or bottom.
- Peel off the backing paper about 30cm from the top
- Squeegee the wallpaper on section by section whilst peeling off the backing paper and removing the painters/masking tape as you move down the wall.
Line up your 2nd panel with the same above method including the painters/masking tape and repeat the above steps until your wall is complete.
HOW TO WORK OUT HOW MUCH WALLPAPER YOU WILL NEED:
- Get the measurement of the width of your wall from left to right in metres and divide it by 0.58. Round up your answer to the next whole number.
For example, if your wall is 3.5m in width then do the following:
3.5m / 0.60 = 5,83
Round up 5,83 to the next whole number, which will be 6.
6 is the number of panels you will need for your wall, each panel will have a 2cm overlap to avoid white gaps between the panels at a later stage. This happens because of the expansion and contraction of the wall with hot and cold weather.
- Get the measurement of the height of your wall from bottom to top in metres.
(This measurement should exclude your skirting and/or your cornice if you have any). Then take your measurement and add 10cm for your overflow.
For example, if your wall is 2.4m in height, add 10cm to make it 2.5m.
You will then multiply 2.5m by the number of panels you previously worked out. In this case, your number of panels is 6.
2.5m x 6 = 15m
You will need 15m of wallpaper. We sell our wallpaper panels in 3m runs. You will need to divide your answer by 3. In this case you need 15m so you will do the following:
15/3 = 5
By the quantity below, you will need to add 5 to your cart.
If your final answer is not a whole number please make sure you round up to the next whole number. For example, you your final numer of panels is 5.43m, please round up to 6m in your quantity.
Iron-on labels
Before You Get Started:
- Check Fabric Compatibility: Look at the care label on your fabric to see if it can handle high temperatures. Delicate fabrics like silk, satin, and wool, or those with low melting points like nylons, vinyl, and leathers, are not suitable for this product.
- Fabric Texture: Iron-on labels may not stick well to textured or very stretchy fabrics like canvas or Lycra.
- Preparation: Wash and iron your garment/fabric before applying the labels. Have silicone parchment paper or unwaxed baking paper ready; it’s essential for the application process. Never iron directly on the labels!
- Iron Settings: ALL IRONS ARE DIFFERENT. Start with medium heat and only increase if necessary, ensuring your fabric can tolerate the higher temperature.
How to apply iron on name labels?
- Heat the Iron: Set your iron to medium/high heat and turn off the steam. Let it fully heat up.
- Prepare the Garment: Lay your garment flat on an ironing board, ensuring the area for the label is smooth and wrinkle-free.
- Apply the Label: Remove the plastic backing from the label. Place the label adhesive side down on the garment. Cover with a sheet of parchment or unwaxed baking paper (not a tea towel or cloth).
- Iron the Label: Using a circular motion, press the iron on the parchment paper for 10-15 seconds. Check the edges. If they haven’t fully adhered, iron for another 5 seconds. Be careful not to burn or discolour the fabric.
- Post-Application Care: Don’t wash the garment for 24 hours to let the adhesive cure. The special adhesive used on our iron-on name labels continues to cure after it has been applied. The labels are washing machine and tumble dryer safe. For best results, wash at 30°C or lower and tumble dry on low heat. If the label starts to lift after multiple washes, cover it with parchment paper and iron again to reactivate the adhesive.
Happy labelling. 😊
